Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We will happily offer an exchange (subject to stock availability) or refund for change of mind. Please note:
- All refunds are subject to a 10% restocking fee.
- All exchange or refund requests must be made within 14 days of purchase via email to sales@bebelobaby.com.au 
- The products must be in their original condition and haven't been used, worn, damaged, washed or altered in any way.
- The products are in their original undamaged packaging.
- The cost for shipping for return and/or re-delivery for a return or exchange will be at your expense. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@bebelobaby.com.au. Items sent back to us without first requesting a return will not be accepted.

Returns are subject to our discretion if the product is not faulty.

You can always contact us for any return question at sales@bebelobaby.com.au.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.